Contact and Support
Our support community lives on Discord. Ask a question there and get help with any issue.
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Join our Discord support channel
Get help with connecting your account, running assistants and reading your results.
The Discord invite link will appear here soon.
What to include when you ask for help
- What you were trying to do and what happened instead.
- Whether you were on a demo or real account.
- The market, contract type and strategy you were using.
- A screenshot, with any account IDs hidden.
- The approximate time the problem happened, and your time zone.
Never share your password or API token
Nobody who helps you needs your Deriv password or API token. If you think a token has been exposed, delete it in your Deriv settings and generate a new one.
Try these first
- Can't log in? See how to connect your Deriv account.
- Unsure which account is active? See demo and real accounts.
- Assistant not running? Assistants run in your browser session, so keep the tab open. See the first assistant walkthrough.
- Don't recognise a term? Check the glossary.